Privacy Policy

Last updated: November 2025

Army Issue Surplus Inc (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the General Data Protection Regulation (GDPR) for EU residents, and the California Consumer Privacy Act (CCPA) where applicable.

1. Information We Collect

We collect only the information required to process your order or provide service, including:

Name, billing and shipping address, email, and phone number
Payment information (processed securely by our third-party payment gateway; we do not store full card data)
Order history, preferences, and communications with our support team
IP address and browser data for site analytics and fraud prevention

2. How We Use Your Information

Your information is used to:

Process and deliver orders
Communicate about orders, returns, and updates
Improve our products, website, and customer service
Comply with legal and tax requirements
Prevent fraudulent transactions

We do not sell or rent customer data to third parties. Data may be shared with trusted service providers (e.g., payment processors, couriers, or analytics platforms) solely for operational purposes under strict confidentiality agreements.

3. Cookies & Tracking

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, though certain site features may not function properly.

4. Data Storage & Security

All personal information is stored on secure servers located in Canada and/or the United States. We employ SSL encryption, firewalls, and regular security audits to protect your data against unauthorized access, disclosure, or loss.

5. Your Rights

You have the right to:

Request access to or correction of your personal data
Request deletion of your data (subject to legal record-keeping obligations)
Withdraw consent to data processing
File a complaint with the Office of the Privacy Commissioner of Canada or your local authority

To exercise any rights, contact: [email protected]

6. International Transfers

If you are located outside Canada, your data may be transferred to Canada or the United States for processing. By using our site, you consent to this transfer under appropriate safeguards.

7. Data Retention

We retain customer records only as long as necessary to fulfill the purposes outlined above or as required by law (for example, tax documentation).

8. Policy Updates

This policy may be updated periodically. The effective date above reflects the latest version. Continued use of our website constitutes acceptance of any changes.

Shipping Policy

Last updated: November 2025

Army Issue Surplus Inc ships from Ontario, Canada using Canada Post, UPS, FedEx, and other trusted carriers. We aim to process orders within 2 – 5 business days of receipt, subject to product availability and verification.

1. Domestic Shipping (Canada)

Flat-rate or carrier-calculated options are displayed at checkout.
Tracking numbers are provided automatically once an order ships.
Delivery estimates are 2 – 10 business days depending on location.
Free or discounted shipping may apply during promotions.

2. International Shipping

We currently offer shipping to select international destinations that meet our compliance criteria. Shipping rates and delivery times vary by region. Customers are responsible for:

All customs duties, taxes, and brokerage fees
Ensuring that imported goods comply with local laws and regulations

Army Issue Surplus Inc reserves the right to refuse or cancel orders to any country or region with import restrictions or trade prohibitions.

3. Restricted or Prohibited Items

Certain items—such as firearms components, tactical gear, or controlled materials—may be subject to export or import restrictions.

We do not ship prohibited or controlled products to any destination where such items are illegal. Examples include, but are not limited to, the United Kingdom and other countries with similar prohibitions.

Customers must review their own local regulations prior to purchase and accept full responsibility for compliance with those laws.

4. Lost or Damaged Shipments

If a package is lost or arrives damaged, notify us within 7 days of delivery (or expected delivery) at [email protected]. We will coordinate with the carrier to resolve the claim. Replacement or refund decisions are made on a case-by-case basis.

5. Returns & Exchanges

Returned items must be unused, in original packaging, and accompanied by proof of purchase within 30 days of delivery. Some items (such as clearance, hygiene, or restricted products) may not be eligible for return. See our full Returns Policy for details.

6. Compliance & Legal Responsibility

Army Issue Surplus Inc adheres to all Canadian export laws, international trade regulations, and merchant processor compliance requirements.

We employ automated country filters, manual order reviews, and ongoing audits to ensure products are shipped only to lawful destinations.

Customers purchasing internationally confirm that:

Their order complies with local import laws;
They accept full legal responsibility for restricted or seized items; and
They are responsible for all taxes, duties, and compliance obligations.

Army Issue reserves the right to modify eligible shipping destinations at any time in response to regulatory or merchant processing changes.